I had to fly to Charleston, S.C., for a meeting this weekend. It should have been no big deal, it's a short hour-long flight from Reagan. Unfortunately, US Airways majorly mucked up everything so an hour flight turned into a 9 hour ordeal.
Friday, June 8
2:30 p.m. - Check US Airways.com, my 5:05 flight to Charleston is on time.
3:30 p.m. - Check in at counter and print boarding pass, flight still listed on time
4:30 p.m. - At gate 36, they make an announcement that the incoming flight from Portland, Maine, is late
6:00 p.m. - Board flight 3377
6:15 p.m. - Deplane flight 3377 due to mechanical issues
6:30 p.m. - We're told by the flight crew that a new plane has been called and to stay tuned
7:00 p.m. - Ramps closed due to lightening, but we're told to hang tight, the plane on the
jetway is ours
7:15 p.m. - Good news, ramps open again, bad news, flight on the
jetway is a flight coming in from Providence, turns out US Air has its
jetways backed up and not
enough gates, next plane is ours - promise
8:00 p.m. - New plane comes in, turns out it's for West Palm Beach
9:00 p.m. - Good news, we have a new plane, bad news, it's in another concourse so we have to leave and go through security again, half to get boarding passes reprinted
9:30 p.m. - Finally board the plane
9:35 p.m. - Bad news, US Airways is really busy, they can't find anyone to load the bags or fuel the plane
10:30 p.m. - Finally get the plane loaded and fuel complete
11:00 p.m. - Taxi out to runway just in time for a lightening show across the Potomac
11:30 p.m. - Flight finally cancelled due to weather
12:00 a.m. - Passengers try to get gate
agents to pay for hotels since delays were all based on mechanical problems, not weather; Angry gate agents yell, "Don't yell at me! I'm not even supposed to be here!" With persistence, half the passengers get vouchers, the other half doesn't
12:00 a.m. - Darling husband r
ebooks me via US Airways call center for 8:55 a.m. the following morning. I am only one of five people from the original 88 to get on the earlier flight
12:15 a.m. - Despite being told to wait for my bag, we learn that US Airways hasn't even taken any of the bags off the flight so I leave
As you can see, it was a really long, painful experience. The staff at US Airways was rude, inconsistent and not apologetic for delays. Other flights leaving for Charleston scheduled for later in the evening went ahead as planned, but not ours. It's clear that they forgot about us, refused to make fueling and loading bags a priority to get
beleaguered passengers out.
It's official - US Airways is dead to me.